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San Diego State University

Enterprise Technology Services

 

ETS Help Desk

Electronic Mail

Review the SDSU Computing Acceptable Use Policy before requesting an account.

The SDSU @mail, @foundation and @kpbs email accounts are hosted by Google Apps Gmail. If interested, you may view the Education privacy policy for Google Apps.



Aliases

For information on how to configure your alias, please see the Configuring Alias Guide.  

Email aliases are nicknames for email accounts. Full time faculty and staff may request an alias in the form of firstname.lastname@sdsu.edu. For example, if your email account is jdoe@mail.sdsu.edu, your alias could be john.doe@sdsu.edu. Mail sent to john.doe@sdsu.edu would be delivered to jdoe@mail.sdsu.edu. Submit email alias requests to ETS Help Desk. Most alias requests are provisioned within 5 business days.

To request a personal alias, please provide the following:
Name:
Department:
Position (Faculty or Staff):
Red ID number:
Phone number:
Email address:

A departmental email alias may point to a single destination address. SDSU full time faculty and staff are eligible to request these. Choose an alias that reflects accounts purpose. Be as specific as possible, avoiding generic names which could be confused with other departments or groups on campus. For example, instead of requesting test@sdsu.edu for your department's test group, request mydept.test@sdsu.edu. Submit departmental alias requests to ETS Help Desk. Most alias requests are provisioned within 5 business days.

To request a departmental email alias, please provide the following:
Purpose, how will it be used:
Desired alias:
Destination address for the alias:
Contact name:
Department:
Position (Faculty or Staff):
Red ID number:
Phone number:
Email address:

Student organizations may request email accounts on Rohan. Please refer to http://www-rohan.sdsu.edu/acinfo.shtml for more information.

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Email Accounts

Email Accounts on the mail.sdsu.edu server are available to SDSU faculty and staff including Foundation and KPBS. Email accounts for employees of Aztec Shops are available through mail servers specific to that area. Contact your supervisor for more information.

If you meet the above requirements, bring your current, valid SDSUcard to the ETS Help Desk in LL-200, open Monday through Friday, from 9 am to 4 pm. No other form of identification will be accepted. Your card will be scanned, and (in most cases) your account will be created for you while you wait. This typically takes about 5 minutes. If you do not have an SDSUcard, or would like more information about SDSUcard services, click on: SDSUcard.

New Departmental Email Account Requests

SDSU full time faculty and staff are eligible to request these. Choose an account name that reflects accounts purpose. Be as specific as possible, avoiding generic names which could be confused with other departments or groups on campus. For example, instead of requesting test@mail.sdsu.edu for your department's test group, request mydept.test@mail.sdsu.edu. Submit account requests to ETS Help Desk. Most account requests are provisioned within 5 business days.

To request a departmental email account, please provide the following:
Purpose, how will it be used:
Desired account name:
Contact name:
Department:
Position (Faculty or Staff):
Red ID number:
Phone number:
Email address:

Email Software

Note: Eudora is no longer supported or maintained by the vendor.  For that reason, we recommend using Apple Mail, Microsoft Outlook or Mozilla Thunderbird.

The ETS Help Desk currently supports both POP and IMAP for Apple Mail, Outlook and Thunderbird.

Microsoft Outlook is included with the Microsoft Office suite. Outlook Mac 2011 is included with the Microsoft Office suite for Mac. The university including auxiliary organizations may obtain a copy for SDSU computers free of charge. Please contact your department for more information.  Microsoft Office suite for personal use may be obtained from the SDSU Bookstore at a nominal fee.

Mozilla offers the following products free of charge:
Thunderbird  (for Windows and Mac)

The ETS Help Desk offers documentation to help you set up your email software. To view PDF documents, you will need a copy of Adobe Reader.

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Documents, Guides, Instructions

The documentation, guides and instructions referenced below are for SDSU email hosted by Google.


Configuring Smartphones with SDSU Google Mail

The ETS Help Desk recommends that you create a new IMAP account on your Smartphone. It is recommended that you keep your existing account on your Smartphone until you see that the new account is working.

Android [PDF]
Apple iPhone, iPod Touch and iPad [PDF]
Blackberry - Contact BlackBerry vendor for instructions.
WinMobile [PDF]

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SDSU Gmail Information & Settings

For information about creating a signature, setting up auto-reply, forwarding, etc. in SDSU Google Gmail.

SDSU Gmail Guide [PDF]

Email Client Configuration for Windows and Apple MAC

Windows 
Format           Documentation Title / Subject
Configuring Outlook 2007 for Windows XP [PDF]
Configuring Outlook 2010 for Windows [PDF]
Configuring Outlook 2013 for Windows [PDF]
Configuring Thunderbird for Windows [PDF]


Macintosh
Format           Document Title / Subject
Configuring Microsoft Entourage for OS X [PDF]
Configuring Microsoft Outlook for Mac 2011 [PDF]
Configuring Apple Mail for Mac OS X (Snow Leopard) [PDF]
Configuring Apple Mail for Mac OS X Mountain Lion [PDF]
Configuring Thunderbird for Mac OS X [PDF]


Email any questions to the ETS Help Desk or call 619-594-5261, between the hours of 9 am to 4 pm, Monday through Friday.

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Google Group Guidelines

SDSU Google Groups are available to SDSU full time faculty and staff. Google Groups is an automated system that allows users to subscribe and unsubscribe to mailing lists, read group posts through email, the online forum or both. A Group Manager manages Google Groups via the web.

Group Use

Google Groups are for university-related departmental functions and programs only. Groups are subject to approval by Enterprise Technology Services.

Google Group Manager

SDSU full time faculty and staff with an AztecLink account are eligible to sponsor a Google Group. Each group must have at least one manager. Manager responsibilities include the following:

Group Name

Choose a group name that reflects the group's purpose. Be as specific as possible, avoiding generic names, which could be confused with other department's or groups on campus. For example, instead of requesting test@mail.sdsu.edu for your department's test Google Group, request mydept.test@mail.sdsu.edu. Enterprise Technology Services reserves the right to deny, suspend, or revoke the Google Group service at any time.

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New Google Group Requests

After reviewing SDSU Computing Acceptable Use Policy and Google Group Guidelines, you may submit your request. The IT Security Office and Enterprise Technology Services reserve the right to deny, suspend or revoke a group at any time. Submit group request to ETS Help Desk. Most group requests are provisioned within 5 business days.

To request a Google Group, please provide the following:
Description/Purpose (Users may read this to learn about your group):
Desired Group Name:
_________@mail.sdsu.edu

Sponsor Contact Information:
First name:
Last name:
Department:
Position (Faculty or Staff):
Red ID number:
Phone number:
SDSU Email Address:

All of the information above is required. Any missing information will delay your request. Creation of your group can take up to 5 days. The sponsor will be notified via email when the group has been created. All new groups are configured with a default access level of Restricted. It is the responsibility of the group manager to configure the desired group settings.

If you already have a Google Group and need assistance using it, please see the Google Group FAQ or visit the Google Group support web page.

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Phishing

Phishing is the criminally fraudulent process of attempting to acquire sensitive information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication.
SDSU will never ask for a user’s password or other confidential information. You should never follow the instructions in any email that appears to be from SDSU, if it asks for confidential or sensitive information.


Reporting Phishing

If you receive a phishing email, forward it to fraud@mail.sdsu.edu. Please include the full header. If you need assistance with sending a message with full headers, please see the full header instruction page.


Spam

Spam continues to be a problem for email users. This is especially true of "phishing" email, which tries to get email users to divulge details of their identities and/or accounts. Google Mail (Gmail) has features that help manage spam.

Spam Filtering on SDSU Gmail

To remove spam from your Gmail inbox:

  1. Select the unwanted messages.
  2. Click Report spam.

To permanently delete messages marked as spam from Gmail:

  1. From the Mail page, on the left-hand side, click on the Spam label. (If you don't see the Spam label along the left side of your Mail page, go to the Labels tab in Mail settings, then click the show link next to the Spam label.)
  2. Select the messages you'd like to delete and click Delete forever.
  3. Or delete everything by clicking Delete all spam messages now.

To report spam from an IMAP email client:

Find the spam message and move it to the [Gmail]/Spam folder. This is just like clicking Report spam in the Gmail web interface and helps Google to improve their spam filters.

The more spam you mark, the better our system will get at weeding out those annoying messages. If you, or Google, should happen to make a mistake and mark a good message as spam, click Not Spam at the top of the message. If you marked it as spam, you can also click Undo immediately after to recover the message. If using an IMAP email client, you can move the message from the [Gmail]/Spam folder to the appropriate folder in your email client.

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Note: documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view. Download Adobe Acrobat Reader.